Independent Monitoring for Quality


Independent Monitoring for Quality (IM4Q) is a project in which the Office of Developmental Programs (ODP) and its stakeholders review data collected through interviews conducted with persons with intellectual disabilities and their families in order to ensure health and safety and to offer services that promote choice and control in their everyday lives.

Each county Mental Health/Intellectual Disabilities (MH/ID) program contracts with an independent entity to conduct IM4Q interviews with a random sample of persons receiving services and their families about the quality of their lives and services.  Participation in an interview is voluntary.  With the interviewee's permission, his/her concerns, as well as those of family members or paid staff are referred to the county MH/ID program for appropriate action.  Aggregate data reports are then shared with ODP and its stakeholders for quality improvement purposes.

For more information on local independent monitoring programs or reports, contact the Intellectual Disabilities Customer Service Line.