Human Services Licensing
This is a resource page containing guidance for agencies that are licensed by DHS. If you are looking for information about specific providers or their inspection results please visit the Human Services Provider Directory page.


Licensing Information

Click on a category below to view forms, regulations, interpretations, policies and more.


What's New

  • BHSL will be holding a webinar on Tuesday, October 29, 2019 from 10:00am - 11:30am for Personal Care Home and Assisted Living Providers entitled "Infection Control Topics in Personal Care Homes and Assisted Living Residences”. Registration is required to attend the webinar and may be accessed through this link. After registering you will receive a confirmation email containing information about joining the webinar. Any questions may be directed to the Operator Support Hotline at (866) 503-3926 or email.
  • The Fall schedule is now available for the free training programs for Personal Care and Assisted Living Administrators provided by Northampton Community College. Links to for these trainings can be found under the Personal Care Home Licensing and Assisted Living Residence Licensing tabs under “Training Information”, or you can visit the College’s website at www.northampton.edu/pcha and click on the link: “View descriptions and course registration information for currently available classes”. If you have any questions, please call the college at 1-877-543-0998
  • New Free training programs for Personal Care and Assisted Living Administrators provided by Temple University. The training sessions are titled: “Identifying Resident Medical Needs” and “Stages of Change and Trauma Informed Care”. Links to for these trainings can be found under the Personal Care Home Licensing and Assisted Living Residence Licensing tabs or you can visit the Institute’s website at noncredit.temple.edu/ips/pcha to register for the training sessions. If you have any questions, please email jennifer.donahue@temple.edu , or call the institute at 215-204-4866 if you need technical assistance with registering.
  • On July 15, 2019, DHS issued a bulletin (“Timeframes for Issuance of Licensing Inspection Summary, Plan of Correction, and Verification”) that provides guidance effective Oct. 1, 2019. This guidance provides consistent target timelines for steps in the licensing process, including issuing licensing inspection summaries and receiving, reviewing, and approving plans of correction, as well as direction to licensed entities on how the department will verify plans of correction. Licensed providers play a critical role in providing services to individuals with varying needs and in different settings across the commonwealth. Through this guidance and the upcoming training for providers on developing a plan of correction, we are not only trying to assure consistency, but also assure that all plan of corrections are timely implemented to achieve ongoing and independent regulatory compliance, which is necessary to ensure the safety and well-being of those served by a provider.
  • The Spring schedule is now available for the free training programs for Personal Care and Assisted Living Administrators provided by Northampton Community College. Links to for these trainings can be found under the Personal Care Home Licensing and Assisted Living Residence Licensing tabs under “Training Information”, or you can visit the College’s website at www.northampton.edu/pcha and click on the link: View descriptions and course registration information for currently available classes. If you have any questions, please call the college at 1-877-543-0998.

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