Enterprise Incident Management

Enterprise Incident Management (EIM) is a comprehensive, web-based incident and complaint reporting system that will provide the capability to record and review incidents for OLTL program participants. EIM will also provide OLTL with the capability to record and review participant complaints and link them to incidents as needed.

EIM for Providers

Enterprise Incident Management (EIM) is a comprehensive, web-based incident and complaint reporting system that will provide the capability to record and review incidents for OLTL program participants.

Providers will use EIM to:

Record incidents
Investigate incidents
Track and trend incident data for quality improvement activities
OLTL will continue to use HCSIS, as they do today, for participant, provider, plan and case management. EIM integrates with HCSIS to gather individual and provider information for use in incident reports.

Training Materials

EIM Provider User Training Materials

EIM Provider User Role Mapping Training Materials

EIM for Program Office Staff

Enterprise Incident Management (EIM) is a comprehensive, web-based incident and complaint reporting system that will provide the capability to record and review incidents for Office of Long-Term Living (OLTL) program participants.

Providers will use EIM to:

  • Record incidents
  • Investigate incidents
  • Track and trend incident data for quality improvement activities

OLTL will continue to use HCSIS, as they do today, for consumer, provider, plan and case management. EIM integrates with HCSIS to gather individual and provider information for use in incident reports.

Training Materials

EIM OLTL Program Office User Training Materials