Human Services Licensing

The Bureau of Human Services Licensing is responsible for the statewide licensing and oversight of Personal Care Homes (Chapter 2600) and Assisted Living Residences (Chapter 2800).  Licensing Administration and Research Section and Adult Protective Services Section (Act 70 of 2010) are also under the auspices of the Bureau of Human Services Licensing.

Learn about  the Office of Developmental Programs regarding the applications, licensing, and the services they provide. 

Learn about  the Office of Children, Youth & Families regarding applications, licensing, and the services they provide.
Learn about the Office of Mental Health and Substance Abuse Services regarding applications, licensing, and the services they provide.

If you are having difficulty finding the information you need, please contact DHS.

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**WHAT'S NEW - Updates to the Website**

  • The Personal Care Homes Annual Reports for 2015 and 2016 have been posted to the website.  The annual reports can be found under the Personal Care Homes- Miscellaneous Information section of this page.
  • Previously recorded webinars may be found under the "General - Training Information" link below. 
  • Free annual training is being offered for PCH Administrators.  See the links titled "Free Training for PCH Administrators" under the "Personal Care Homes - Training Information" link below.

General Information:

Adult Protective Services (APS) Information:

Do you have a question, comment, complaint or suggestion for the Bureau of Human Services Licensing? Now there's a hotline just for you! Human Services Licensing’s Operator Support Hotline is available from 9 a.m. – 4 p.m. each business day.
For assistance call: 1-866-503-3926
(This hotline is for human service operators)
Calls to the hotline may be anonymous and will not result in unannounced licensing inspections

Personal Care Homes Information:

Assisted Living Residences Information:


Do you or someone you know receive services from a human services setting?
Do you have a complaint or a concern about how care is provided? 
If so, call: 1-877-401-8835

Child Residential and Day Treatment Center Licensing Information:

Intellectual Disabilities Licensing Information:


Mental Health Licensing Information: