Automated Voice Response System

The Automated Voice Response System or AVRS provides single day recipient eligibility for up to 365 days prior to today’s date. The AVRS can be accessed by dialing 1-800-766-5387. Providers will need to supply either a National Provider Identification number (NPI) or the 13 digit PROMISe provider number to access recipient information.

Detailed call-flow information regarding the AVRS

Download the MA-464 document - Providers can use this document to log the AVRS response.